We want your Aptation’s mirror to be all that you expected but if it doesn’t meet your expectations, a return request can be made within 120 days of the original ship date. To initiate a return request, contact Aptations Customer Service for a Return Authorization (RA) number at Returns@ Aptations.com.
No returned item will be accepted without Return Authorization. Requests for return or warranty coverage should be emailed to Returns@Aptations.com. The following information is required:
• The original PO number
• The item number
• A description of the reason for return
• Additional information may be requested from Aptations to process your return request.
All authorized returns must be shipped freight prepaid unless prior arrangements are made.
Products sold at a price that has been discounted more than 30% from the normal price are not eligible to be returned. This includes all closeout items.
Custom made mirrors are not eligible for return.
For returns of non-defective merchandise where no shipping error has occurred, a 35% restocking fee will be assessed. We do not waive restocking fees. All return requests must be received within 120 days of the original ship date.
Approved returns must be shipped back to our fulfillment warehouse (unless otherwise instructed) at the following address:
Symbia / Aptations
12505 NE 41st Street #200
Kansas City, MO 64161
Returns shipped to a different address than the above will incur a $25 handling fee.
The shipping label must include the assigned RA number and the SO number. A copy of the Return Authorization must be enclosed.
CREDIT FOR RETURN
No check will be issued to any customer for return of merchandise. Credit invoices expire one year from date of issue.
All claims related to the Return Policy can be obtained by sending an email to firstname.lastname@example.org.