We want your Aptation’s mirror to be all that you expected but if it doesn’t meet your expectations, a return request can be made. To initiate a return request, contact Aptations Customer Service for a Return Authorization (RA) number at Returns@ Aptations.com.
No returned item will be accepted without Return Authorization. Requests for return or warranty coverage should be emailed to Returns@Aptations.com. The following information is required:
• The original PO number
• The item number
• A description of the warranty issue or reason for return
• Additional information may be requested from Aptations to process your return request.
All authorized returns must be shipped freight prepaid unless prior arrangements are made.
Products sold at a price that has been discounted more than 30% from the normal price are not eligible to be returned. This includes all closeout items.
Custom made mirrors are not eligible for return.
For returns of non-defective merchandise where no shipping error has occurred, a 35% restocking fee or $25 minimum, whichever is greater, will be assessed. We do not waive restocking fees. All returned items must be received at our warehouse within 120 days of the original ship date. Aptations needs the mirrors to be returned in resalable condition. This means that all parts must be returned, the product display box must be in the original condition with no stickers, tears, or defects and the internal packaging materials must be included and be in good condition.
Approved returns must be shipped back to our fulfillment warehouse (unless otherwise instructed) at the following address:
Symbia / Aptations
12505 NE 41st Street #200
Kansas City, MO 64161
Returns shipped to a different address than the above will incur a $25 handling fee.
The shipping label must include the assigned RA number and the SO number. A copy of the Return Authorization must be enclosed. Returned items must be received at our warehouse within 120 days of the invoice date. Outside of this time frame, no credit will be issued.
CREDIT FOR RETURN
For all returned items received in resalable condition (as described above) a credit invoice will be issued and applied to the customer’s account. No check will be issued to any customer for return of merchandise. Credit invoices expire one year from date of issue.
All claims related to the Return Policy can be obtained by sending an email to firstname.lastname@example.org.