Our Return Policy
See below for details about our Return Policy. Two items to consider before submitting a return:
Any alteration to merchandise automatically voids your Aptations Warranty and makes the product ineligible for return.
Products sold at a price that has been discounted more than 30% from the normal price are not eligible for return.
Also note that:
The original purchase order number and the reason for the return are required to document requests for returns.
All Authorized Returns must be shipped freight prepaid unless prior arrangements are made.
Sending an email to firstname.lastname@example.org
or faxing your request to 925-245-9203
There will be no restocking fees assessed for returns of defective merchandise or for shipping errors made by or on behalf of Aptations, Inc. However, in those circumstances involving returns of non-defective merchandise where no shipping error has occurred, a $15.00 minimum or 35% Restocking Fee, whichever is greater, will be assessed for merchandise returned within 120 days of shipping. We do not waive restocking fees. These goods must be returned in resalable condition. All parts must be returned. The product display box must be in the original condition with no stickers, tears, or defects. The internal packaging materials must be included and be in good condition.
Aptations, Inc. will accept returns for manufacturer’s defects or shipping errors made by Aptations, Inc. All approved returns with an RA number need to be returned to our fulfillment warehouse (unless otherwise instructed) located at:
IFS c/o Aptations
4346 Belgium Blvd
Kansas City, MO 64150
The label must include the assigned RA number, the IFS number and the original PO number. All authorizations for returns expire if the product is not received within 30 days from the time the RA was originally issued.
DETERMINATION OF RETURNS VS. DESTROY IN FIELD (DIF)
Aptations, Inc. prefers to destroy damaged goods, rather than return them. The objective of our Destroy in Field (DIF) policy is to reduce waste and avoid unnecessary costs for shipping unsalable goods back to Aptations, Inc. In cases regarding unusual damage claims Aptations, Inc. may want to analyze the manufacturer’s defects to improve product quality so a Return Authorization may be preferred rather than to DIF.
Aptations, Inc.’s customers have 30 days from the receipt of goods to make a claim for damages or shipment errors. For claims for damages incurred during shipment, please notify Aptations, Inc. Customer Service Department as soon as the damaged merchandise is received. SAVE ALL SHIPPING MATERIALS AND LEAVE BOX AS IT WAS RECEIVED until a parcel inspector sees the damaged item(s). Physically damaged merchandise or merchandise that has been altered cannot be returned. Custom-made mirrors are non-refundable except for manufacturer’s defects.
ISSUANCE OF CREDIT MEMOS, STATEMENTS, OR CHECKS
Aptations, Inc. issues Credit Memos. Copies of credit memos will be emailed or faxed upon request. No checks will be issued to any customer for a refund on returned merchandise. All merchandise returns or DIF’s will be credited to the customer’s account. All credits not used within one year of the date of issuance will expire.